Refund Policy

Satisfaction Guarantee: We offer a satisfaction guarantee for all products sold on this site. If you are not satisfied with your purchase, you may request a refund within 14 days of receiving your order.

Refund Procedure: To request a refund, please contact customer service by email or phone. You will need to provide your name, order number, and an explanation of the reason for your refund request.

Condition of Returned Products: Returned products must be in their original condition and must not have been used. If the products are damaged or incomplete, we reserve the right to refuse the refund.

Return Fees: Return fees are the responsibility of the customer unless the product was delivered faulty or there was an error on our part.

Refund Timeframe: We will process your refund request within 14 days of receiving your request. The refund will be issued using the same payment method used for the purchase.

Exceptions: Some products are not eligible for a refund, such as personalized products or perishable goods.

Refund Policy Changes: We reserve the right to modify this refund policy at any time and without prior notice. It is your responsibility to regularly check this policy.

Applicable Law: This refund policy is governed by the laws of England and Wales.